Service Request Automation

Service requests cover a variety of requests, either from customers or from other departments. They can include software upgrades, access to applications etc. Service requests are an integral part of IT companies. Often, request for services exceeds the available time and resources. This creates a backlog of requests, which is bad for brand image, and can cause loss of business too.

How IBISM helps

Emails are the backbone of the exisiting system, which can cause bottlenecks in the system. Service request automation module provides a centralised access for requesting any service, and helps assign tasks to teams on the basis of their availability or performance.