A business process not only defines the day to day workings of your organization, but also how you approach every aspect of your business. It is also a reflection of your organizational culture. Implementing a BPM based automation in your business not only increase your efficiency, but also introduces many cultural changes in your business environment. An organisation that is based on automated processes has a significantly different culture than one that is still based manual business processes. Here we try to list some of changes that you may experience in your business culture when you switch to automation.
1. INCREASED TRANSPARENCY
When tasks were done manually, you were reliant on manually submitted reports, spreadsheets etc to review employee performance and task progress. These reports can sometimes not be clear, especially when a deadline is missed. Some of this vagueness is intentional and some just the result of no one taking responsibility. This can lead to negative progress, as well as lack of trust. Manual processes are, at best, unsystematic and mercurial. With automated processes, you can have real time analytics regarding employee performance, deadlines, task completion, expenditure, resource allocation and all other aspects of your business process. Greater transparency clears the air in the office and helps generate mutual trust and respect between employer and employee.
2. INDIVIDUAL ACCOUNTABILITY
Manual approach to any process leaves employees with the option of deflecting requests, or finding an excuse for not being as efficient as the organization needs them to be. Relying on emails for communication brings into play the infamous spam filters as an excuse for not completing tasks on time. As human beings, we find it easier to blame "the system" than focus on solutions to the problem. With automated business processes come in task comments, chat options, and notifications. As already mentioned, BPMs allow review of individual as well team efficiency and progress. Individual accountability becomes a given when work is automated with BPM. There might still be errors, but no more blame games.
3. MORE TEAM EFFORT
In manual business processes, it is easy to let others in the team work and cover the slack. If that does not happen, the team goals are not met and the blame game ensues all over again. After integrating BPM in your business, everyone in the team is assigned a specific task and a set deadline to complete it. Every member knows their task, and it is easy to review their performance using dashboards. Since everyone is aware of their individual responsibility, there is no overworking of anyone in the team. Work is distributed according to availability or previous performance, and it is easier to get in touch with managers if the workload is greater than one can handle. Happy employees, happier teams and better team effort.
4. PROMOTE A 'LOOK-FORWARD' ATTITUDE
With automation, the work that your teams are used to do is completed in shorter time span. This leaves them with some free time. Employees can use this time to ponder about their contribution towards organization goals and develop strategies to reach them. Earlier, employee time was spent trying to complete tasks within deadlines and clearing bottlenecks. This left them with little or no time to think about larger organizational goals. A better workflow gives them time to do so, and with more and more teams getting free time, the overall organizational culture is future centric. These are just some of the changes that BPM introduces in your organizational environment. Contact IBISM to know what other changes BPM can bring to your business.
Published on Mar 28, 2018